Privacy Policy

1. What we collect

When you request locksmith service or contact us, we collect the information you provide so we can dispatch a technician and complete the work. That generally includes your name, phone number, service address or vehicle location, a description of the lock or key issue, and (where applicable) vehicle make/model/year. If you call us, we may record the call for quality and dispatch accuracy.

When you visit this website, our servers and analytics tools may automatically collect technical information such as your IP address, browser type, device type, the page you came from, the pages you visit, and timestamps. This data is used in aggregate to understand site performance and improve content.

2. How we use it

• To dispatch a technician to your location and complete the requested service.
• To contact you about your appointment, quote, or completed work.
• To send a service receipt and warranty documentation.
• To respond to follow-up questions or warranty claims.
• To improve our service quality, training, and dispatch reliability.
• To comply with legal obligations such as tax records and any required identification verification.

3. What we do not do

We do not sell, rent, or trade your personal information to third parties for their marketing. We do not share lock or vehicle access details with anyone outside our dispatch and technician team. We do not use customer photographs or testimonials publicly without your written consent.

4. Service providers we use

We use a small number of trusted service providers to operate. These may include a phone-routing and call-recording provider, a payment processor for credit and debit transactions, a customer-records system for dispatch, a website hosting provider, and standard analytics (such as Google Analytics) for understanding site usage. Each provider receives only the information needed to perform their function and is bound by their own privacy obligations.

5. Cookies and tracking

This website uses cookies and similar technologies. Some are essential (for example, remembering form state). Others are analytics cookies that help us understand which pages are useful. You can disable cookies in your browser settings; some site features may behave less predictably as a result.

6. Data retention

We retain service records (customer name, contact, address, work performed, payment record) for as long as needed for warranty obligations, accounting requirements, and applicable law. Aggregate website analytics data is retained per the analytics provider's default retention setting.

7. Your rights

You can ask us what information we have about you, ask us to correct it, or ask us to delete it (subject to legal record-keeping requirements). California residents have additional rights under the CCPA, including the right to know, the right to delete, and the right to opt out of any sale of personal information. We do not sell personal information; the opt-out is satisfied by default. To exercise any right, call (650) 227-4966 or use the contact form.

8. Security

We take reasonable technical and organizational measures to protect customer information. No system is perfectly secure. We will notify affected customers if we become aware of an unauthorized disclosure of their information in accordance with applicable law.

9. Children

This site and our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.

10. Changes

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Significant changes will be noted on the site.

11. Contact

Questions about this policy: call (650) 227-4966 or visit our contact page.